Improvement to e-mail support with GEO-TICKET

Dear Users,
1. Due to the growing amounts of e-mails, we receive daily, we were looking at ways and means to track and monitor all e-mails sent to us either for support or enquires.
2. We are pleased to inform you that, we now have a consolidated Message Centre.
3. This state-of-the-art message centre will allow us to keep track of all e-mails received, replied, KIV or unreplied messages that require one of our attention.
4. As usual, if you are seeking Free Advice, please post your message to this forum.
5. The following link serves as a guide on how you can post your message to us:-
URL: http://www.geomancy.net/contact/contact.htm
6. Under this new advanced tracking system, all future e-mails to sent to any of our e-mail contact address (i.e. support@geomancy.net) will now contain a GEO-TICKET Reference Number (ie [GEO-TICKET-34F34-0]) appended to the Subject.
(GEO is a short-form for Geomancy.net)
7. Benefits of this new system
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7.1. An auto-reply with the GEO-TICKET will be sent to you upon receiving your 1st e-mail query. This is for selected contact address like support@geomancy.net, sales@geomancy.net, help@geomancy.net. Our personal e-mail address will not have the Auto-Reply but will contain the GEO-TICKET in our reply.
7.2. This will let you know that we have successfully received your e-mail queries.
7.3. You can refer to this GEO-TICKET reference Number to check on your current query and all future correspondence.
8. You will get prompt response to all your Queries that you had sent to us without any worry that any of the e-mails will be missed.
Please note that if you write in for free advise, you may not get a reply, here. Unless, you clearly state that you are a paid customer.
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Hope you enjoy the new improvement.
Warmest Regards
Robert Lee
GEOMANCY.NET - Center for Applied Feng Shui Research